⚙️Our Odoo Services
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WAO Group is one of Australia's most established Certified Gold Odoo Partners (2025 & 2026 — the highest tier).
Unlike offshore or generalist IT providers, our team is led by chartered accountants and works exclusively on Odoo — in your time zone, with deep knowledge of Australian compliance requirements including GST, STP payroll, and BAS reporting.
We deliver end-to-end Odoo projects: discovery, configuration, data migration, user training, and ongoing managed support — all under one roof from our team in Baulkham Hills, NSW.
Yes — WAO Group provides dedicated Odoo consultants who take full ownership of your implementation. We start with a structured discovery workshop to map your workflows, then design a solution tailored to your business rather than forcing you into a generic template.
Customisation ranges from field tweaks and custom reports through to bespoke modules built from scratch. Because our consultants have both technical and accounting backgrounds, every customisation is grounded in real operational and financial logic.
WAO Group is an officially Certified Gold Odoo Partner (2025 & 2026) listed in the Odoo partner directory, servicing clients across Sydney, Melbourne, Brisbane, Perth, Adelaide, and throughout Australia and New Zealand. Gold certification — the highest tier — means our team has passed Odoo's most rigorous technical and functional assessments and has a proven track record of successful deployments.
A quality Odoo proposal from WAO Group clearly defines: scope (modules and processes included), deliverables (configurations, data migration, integrations, training), timeline (phase milestones), fixed or capped pricing, assumptions and exclusions, and post-go-live support terms.
As an accounting-led partner, our proposals also include a dedicated section on financial data integrity — how your chart of accounts, opening balances, and historical transactions will be handled — because getting this right at the start is what separates a successful implementation from a costly redo.
WAO Group works with businesses of all sizes — from 5-person startups to multi-site enterprises. For smaller businesses we recommend a phased approach: start with core modules (CRM, Invoicing, Inventory) and layer in complexity as you grow, keeping initial costs and change management manageable.
Odoo Community is free and suits many small businesses; Enterprise adds advanced features including official Odoo support and localised Australian payroll. We help you decide which edition fits your situation without overselling.
Scalability is one of Odoo's core strengths — and WAO Group designs implementations with growth in mind from day one. We choose the right module set, data model, and infrastructure now so that adding new business units, warehouses, or users later doesn't require a re-implementation.
We have migrated clients through multiple Odoo versions and helped businesses scale from 10 to 200+ users without disruption. Our Gold Partner status reflects this depth of experience across long-term client relationships.
💲Costs & Pricing
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Odoo implementation costs in Australia vary by scope. As a guide:
Small business (1–5 modules, minimal customisation): A$15,000 – A$40,000
Mid-market (5–10 modules, data migration, integrations): A$40,000 – A$120,000
Enterprise (full ERP, custom development, complex integrations): A$120,000+
These are implementation-only figures. You'll also budget for Odoo Enterprise licences (per user, billed annually by Odoo S.A.) and optional ongoing managed support. WAO Group provides detailed, transparent fixed pricing after a discovery workshop — no hidden costs.
WAO Group includes a structured onboarding program in all implementation packages — not just a single "go-live day." Our onboarding covers role-specific training sessions, recorded walkthroughs, and a hypercare period (typically 30 days post-launch) where consultants are available as real workflows surface real questions.
We produce tailored user guides written for your specific configuration — not generic Odoo documentation — so your team can self-serve confidently from day one.
WAO Group offers tiered support plans including: a ticketing system with guaranteed SLA response times, a named account manager, proactive system health checks, version upgrade assistance, and a monthly bank of advisory hours for ongoing optimisation.
Ad-hoc support hours are also available. We don't lock you into a support contract as a condition of implementation — though most clients find ongoing support invaluable as they expand their Odoo usage.
📋Process & Timeline
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- Small business (3–5 modules, clean data): 6–12 weeks
- Mid-market (7–10 modules, data migration, 1–2 integrations): 3–6 months
- Enterprise / multi-company: 6–12+ months
The most common cause of blown timelines is delayed client decisions and slow data provision. WAO Group uses a structured project methodology with clear ownership, weekly stand-ups, and milestone sign-offs. Our accounting-led approach also de-risks financial data migration — typically the highest-risk phase of any ERP project.
Odoo can be hosted three ways: Odoo.sh (Odoo's own cloud — best for most businesses wanting managed infrastructure with built-in staging and backups), third-party cloud (AWS, Azure, or Google Cloud — preferred for strict data sovereignty), or on-premise (least common today).
WAO Group is experienced with all three. For most Australian SMEs we recommend Odoo.sh for simplicity. For clients with strict data residency requirements — government, healthcare, financial services — we configure Odoo on Australian-region AWS or Azure.
Yes — ongoing maintenance is a core WAO Group offering. Post-go-live maintenance covers bug fixes, version upgrades, security patches, performance tuning, and minor enhancements. Without a maintenance partner, businesses often fall behind on upgrades and end up on unsupported Odoo versions.
Our managed support clients receive proactive alerts about upcoming Odoo releases, and we manage the upgrade process — including regression testing in staging — so upgrades are low-risk and business-as-usual.
🎓Support & Training
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WAO Group delivers role-based training as part of every implementation — separate sessions for finance users, warehouse staff, sales teams, and administrators, so people learn only what's relevant to their role. Training is hands-on in your configured system (not a demo environment) and sessions are recorded for ongoing reference.
We also offer refresher training and "train the trainer" programs for organisations building internal Odoo capability.
WAO Group support clients log issues via our ticketing portal, email, or phone. Critical issues — system down, inability to invoice or fulfil orders — are Priority 1 with a response target under 2 business hours. Lower-severity issues are triaged within agreed SLA windows.
During our hypercare period immediately after go-live, we provide elevated support — often same-day response — because the first few weeks are the highest-pressure time for your team.
🔗Integration
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Integration is a WAO Group speciality. Common integrations we deliver include: e-commerce (Shopify, WooCommerce, Magento), accounting (MYOB, Xero), CRM/marketing (HubSpot, Salesforce, Mailchimp), logistics (Australia Post, StarTrack, Sendle), payments (Stripe, Square, Windcave, Tyro), and payroll (Employment Hero, KeyPay).
We build integrations using Odoo's native API, Zapier/Make for simpler flows, or custom middleware for complex bidirectional syncs. Every integration is documented and tested before go-live.
For many Australian businesses, yes. Odoo's Accounting module is a full double-entry system with GST/BAS support, bank reconciliation, multi-currency, and STP payroll compliance. Businesses running MYOB or Xero alongside a separate ERP often find Odoo consolidates both — reducing licence costs and eliminating sync errors.
As an accounting-led partner, WAO Group has migrated numerous businesses from MYOB and Xero to Odoo, including historical data migration, ATO lodgement setup, and accountant handover documentation. We treat financial data migration with the rigour it demands.
🏭By Industry
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WAO Group has deep retail experience, implementing Odoo POS, Inventory, E-commerce, and Loyalty modules for Australian retailers from single-location stores to multi-site chains. We handle barcode scanning, multi-warehouse stock visibility, Shopify sync, and omnichannel order management.
Common retail integrations include Tyro and Windcave for payment terminals, Australia Post and StarTrack for fulfilment, and Shopify/WooCommerce for online storefronts.
Manufacturing is one of our strongest verticals. We implement Odoo MRP, work orders, bills of materials, quality control, and maintenance modules for Australian manufacturers across make-to-order, make-to-stock, and configure-to-order workflows.
We also integrate Odoo with production machinery, scales, and label printers, and have experience with food manufacturing traceability and lot/serial number tracking for compliance.
Odoo is particularly strong for wholesale distributors — combining inventory, purchase ordering, sales, and accounting in a single system with real-time stock visibility. Features like multi-warehouse, landed cost calculation, vendor pricelists, and customer-specific pricing make it a compelling alternative to older wholesale ERP systems.
WAO Group has helped Australian wholesalers migrate from MYOB Exo, SAP Business One, and NetSuite to Odoo, often achieving significant licence cost savings alongside a more modern user experience.
Absolutely. Odoo Project, Timesheets, and Field Service modules are well-suited for agencies, IT firms, and engineering consultancies. WAO Group has implemented Odoo for service businesses needing project profitability tracking, time-and-material billing, subscription management, and CRM-to-project pipeline automation.
For firms billing by the hour, Odoo's timesheets-to-invoicing workflow eliminates the manual effort of pulling data between systems — a common pain point we solve quickly.
