WAOEnterprise / Odoo Support
Redefining Support
in the IT Industry.
In the complex world of IT, support can be a challenging endeavor. At WAO, we’re dedicated to transcending these challenges and aiming to be the number one Odoo support provider in Australia and New Zealand. Our team of Odoo experts brings advanced knowledge and authoritative guidance to every project.
Our journey towards this ambitious goal is fueled by a commitment to integrity and excellence in everything we do. WAO's consultants guide clients through technical and business challenges related to Odoo, providing personalized support and expert advice. We offer end-to-end support for Odoo users, ensuring comprehensive assistance at every stage.
Our Approach: Support with Integrity & Excellence.
Unwavering Commitment to Integrity
In an industry often clouded by technical complexity, our first value – integrity – guides our support services.
We promise transparent billing, ensuring that we only charge for issues outside our warranty or Service Level Agreement (SLA). We also ensure clients receive only the support they need, avoiding unnecessary costs or services. Our goal is to provide honest, understandable, and fair support.
Aiming for the Top
Our vision is clear: to become the leading support provider in the Odoo ERP industry across Australia and New Zealand.
This isn’t just an aspiration; it’s a commitment we’re dedicated to achieving through superior service and relentless pursuit of excellence. Our services are designed to keep clients' Odoo systems optimized for performance, ensuring they get the most out of their ERP investment.
Technical
Assistance
Expert, straightforward help for your technical challenges.
Proactive Upgrades & Maintenance
Keeping your system ahead with the latest updates and proactive maintenance.
Empowering Training & Onboarding
We equip your team with the knowledge and skills to fully utilise your Odoo ERP, ensuring you get the most out of your investment.
Transparent Customisation & Optimisation
We continually improve your system in line with your evolving business needs, always with clear communication and honest billing.
Long-Term Partnership Built on Trust.
Our support philosophy is centered on building a long-term relationship based on trust and mutual respect. We help clients build robust Odoo systems that are ready for the future.
We’re here not just to solve immediate issues but to be a steadfast partner in your business growth, supporting you as you grow your business and adapt your Odoo system to meet future challenges. We help you unlock the full potential of Odoo for your business success.
Choose WAO: Where Integrity Meets Expertise.
Choose WAO for Odoo support that’s more than just technical assistance; it’s a partnership grounded in integrity, expertise, and a commitment to your success. WAO supports Odoo Enterprise, giving you access to advanced features and enhanced business management capabilities.
With us, you gain a partner that’s ready to assist you from the outset, ensuring your Odoo system is fully functional and optimized for your needs. We also understand the importance of a professional website and can support you with website features like AI-based builders and integrated eCommerce to help you attract and engage customers effectively.
Frequently Asked Questions
Your Odoo Support Questions Answered.
Our two main Odoo services are Odoo implementations and Odoo optimisations. Once we get to know your business, we also offer technical assistance, proactive upgrades and maintenance, integrations, training, general support options, as well as customisation.
We have a 24x7 service agreement that covers Priority issues to standard issues. Our response times under this SLA range from 1 hour to 2 business days.
Yes, we specialise in seamless Odoo system upgrades and migrations to minimise downtime. Learn More.
We specialise in product-based industries. From retail to manufacturing, ecommerce to wholesale and more specific industries such as fashion & apparel, food & beverage, pharmaceuticals, winery, coffee roasting, health & beauty, sports & recreation, building supplies, furniture & decor, automotive accessories, agriculture and more.
Yes, we provide tailored training programs to empower your team to use Odoo efficiently.
Contact Us or Book a Free Discovery Call and we’ll assess your needs and outline a support plan just for you.
If you are under our 24x7 Service Level Agreement then we can be contacted for priority issues.
If You Have Any Questions, Contact Us.
Embark on a journey with WAO where support is redefined.
Let's elevate your Odoo experience with support that's not only expert but also honest and focused on your long-term success.
